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Help center

For instant answers, check out our help center. These guides will help you navigate our most frequently asked questions - from sample collection and shipping, to kit activation and understanding your results.

Business contacts

Contact support

Reach out to us directly via the “🗨” button on the bottom right corner of your screen and select “Ask”. We’re available Monday to Friday 9am to 5pm. If our live chat is not active, leave us a message - we often reply within a few hours and we’re committed to replying within 1 business day.